Refund policy

Return & Refund Policy

At GRIPPD, we want you to be completely satisfied with your gear. If something isn’t right, here’s how we handle returns and refunds.

Change of Mind

  • You have 14 days from the date of delivery to return your item for a refund.

  • Items must be unused, in original condition, and in their original packaging.

  • Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty, Damaged or Incorrect Items

  • If your item arrives faulty, damaged, or different from what you ordered, please contact us at hello@grippd.com.au as soon as possible.

  • Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if the product has a major fault.

Exchanges

  • We don’t process direct exchanges.

  • If you’d like a different size or product, please return your item for a refund and place a new order.

How to Return

  1. Contact us at hello@grippd.com.au with your order number and reason for return.

  2. We’ll provide you with return instructions.

  3. Pack your item securely and ship it back to the provided return address.

Refunds

  • Once we receive and inspect your return, we’ll process your refund within 5-7 business days.

  • Refunds are issued to your original payment method.

  • Please note: it may take additional time for your bank or card provider to post the refund to your account.

This policy does not limit your rights under Australian Consumer Law.